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SRE & AI Driven Operational Transformation for a Leading South Asian Bank

Transforming operational resilience and scalability for one of the region’s largest digital banks

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Home /Home /Case Studies /Case Studies /SRE & AI Driven Oper...SRE & AI Driven Operational Transformation for a Leading South Asian Bank

Banking & Financial Services

Enabling a predictive, resilient, and AI-assisted SRE model to improve platform reliability, elevate customer experience, and support scalable digital growth.

The Case

A leading South Asian bank with over 2.5 million customers and 550+ branches engaged Reflections to modernize its operational model. As digital adoption surged, the bank’s mission-critical platforms (including its core Wallet and digital banking systems) faced challenges in proactive incident detection, resilience validation, and scalable operations- all while complying with stringent regulatory and data sovereignty mandates.

Solution

Reflections delivered an eight-week hybrid SRE transformation program with a strong AI and automation focus:

• Unified observability across mission critical platforms with real-time anomaly detection

• AI-driven alert clustering, RCA summarization, and alert noise reduction

• Automated incident lifecycle workflows with enriched alerts, routed actions, and version-controlled runbooks

• Scheduled chaos drills and disaster recovery validation to increase resilience confidence

• A 12-month SRE upskilling roadmap, including war games and continuous learning sessions

• All AI models and telemetry data kept on-prem to satisfy governance and data sovereignty

• Predictive analytics for capacity planning and optimized provisioning

Technology Stack

• Observability & AIOps: Elastic Stack, Prometheus, ServiceNow ITOM

• Chaos Engineering: Chaos Mesh, Litmus

• RCA & Self-Healing: Graph-based AI agents, automated runbooks

• Compliance & CapEx Optimization: On-prem data warehouse with predictive cost modeling

Benefits

• Operational Resilience: MTTR reduced by 60%+ and availability improved to 99.9%

• Alert Efficiency: 50%+ reduction in alert noise via AI correlation

• Proactive Observability: Real-time insights with executive-level resilience reporting

• Skill & Culture Uplift: Unified Dev and Ops teams aligned under an SRE-AI operating model

• Compliance & Cost Optimization: Regulatory compliance upheld with efficient scaling and governance

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