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SRE Support Optimization for a Leading Insurance Broker Portal

Stabilizing and optimizing cloud-based broker operations on Microsoft Azure

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Home /Home /Case Studies /Case Studies /SRE Support Optimiza...SRE Support Optimization for a Leading Insurance Broker Portal

Banking & Financial Services

Building a stable, high-availability Broker Portal with improved visibility, faster incident resolution, optimized cloud costs, and a scalable foundation for seamless digital growth.

The Case

A leading health insurance provider partnered with Reflections to optimize SRE support for its Broker Portal following a migration from on-premise infrastructure to Microsoft Azure. While the migration delivered agility and scalability, the client needed a structured SRE operating model to improve reliability, performance, visibility, and cost efficiency for brokers and policyholders.

Solution

Reflections implemented a structured Azure-focused SRE support and optimization framework:

• Daily health checks of critical Azure resources and monthly performance and utilization reviews

• Formalized incident management with defined triage, escalation paths, and on-call support for P1 and security incidents

• CI/CD pipeline oversight with monitoring and escalation of Azure DevOps build and deployment failures

• Monthly cloud cost reviews with recommendations for auto-scaling and resource optimization

• Enhanced observability and performance monitoring using Azure Monitor and Application Insights

Technology Stack

• Cloud Infrastructure: Microsoft Azure

• Monitoring & Observability: Azure Monitor, Application Insights, Log Analytics

• DevOps & CI/CD: Azure DevOps

• Ticketing & Support: Internal L1 ticketing platform

Benefits

• Operational Stability: Reliable portal operations enabled by consistent SRE practices

• Cost Optimization: Improved cloud efficiency through identification of underutilized resources

• Proactive Monitoring: Early detection of performance and security issues using Azure-native tools

• Performance & Availability: Sustained SLA compliance with zero major outages during the engagement

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